"We are in the service business... and service comes from our people. All the rest - the buildings, the equipment and the systems - are tools for our people to provide the service. Everything we do is to ensure that our customers' inventory is 100% accurate, handled on time, and kept in perfect condition". - Brent Sugden, Chairman & CEO
At Versacold, our aim is to deliver value. That means leveraging our in-depth industry knowledge and experience to benefit our customers. We deliver efficient, reliable supply chain management solutions at fair prices, providing top-notch customer service along route.
Our customer service aims are satisfied when:
- You find it easy to do business with us.
- We have anticipated your needs and provided timely, flexible solutions.
- We understand your customers; know their expectations; and meet their requirements.
- Your inventory is meticulously managed to meet the Just-In-Time requirements of your customers.
- Your standard operating procedures have been integrated into our service.
- Your queries receive fast, accurate responses.
- Recalls or mock recalls of your product are reacted to with a high degree of accuracy and timeliness.
- You have access to Versacold/Atlas key contacts 24 hours a day, 7 days a week, 365 days a year.
Web Access Tools for Customers
Versacold/Atlas strives to provide its customers with access to tools that make order entry, inventory management and shipment tracking easy.
Warehousing Tools
Versacold/Atlas' user-friendly WebWare program enables customers to place and track orders online, manage inventory, and print a host of customized reports 24 hours a day, 365 days a year. WebWare offers the following services:
- Order Entry
- Document Search
- Product Quantity Report
- Product Inventory Summary
- Product Detail Information
- Lot Quantity Detail Report
- Lot History Report
- Lot Information Report
- Inventory Lists
To sign up now for your WebWare account, please email info@versacold.com
Transportation Tools
Our alphaPORTAL application gives customers real-time web access to our transportation management system. Now you can accurately track location status through to delivery, print proofs of delivery and bills of lading, or view freight charges for a shipment - anytime, anywhere!
Advanced document imaging software stores all transportation-related documents electronically, supporting quicker, more accurate response to customer inquiries.
Information Security
All online transactions are handled by our secure servers to ensure privacy and security of your information. An up-to-the-minute Intrusion Prevention System protects and secures your data against viruses and hacker tampering.
In addition, all of our systems are fully redundant to ensure your data and information is protected in the event of software/equipment failures.
Quality Assurance
When you entrust your food product to Versacold, you receive our assurance of the industry's highest quality standards. Preserving your product's quality, freshness and appearance is our top concern.
Continuous improvement and scrupulous food safety practices are a way of life at Versacold. Every member of the Versacold they need to do their jobs well. And they are part of an ongoing process of identifying and acting upon areas for improvement.
Rest assured, our staff:
- are fully educated in HACCP regulations and food safety procedures specific to your product
- work in facilities inspected by the Canadian Food Inspection Agency (CFIA)
- know and use your product's specific standard operating procedures
- understand your product's unique temperature requirements
- are continuously monitored for compliance with standard operating procedures, with support and assistance given where necessary
